Welcome to the AuLives family!

1. Introduction

AuLives is a company operated with the highest ethical standards of network marketing.
Any individual implying that an Independent Business Owner (IBO) will achieve financial success without working the program or by relying solely on the efforts of others should be disregarded. Furthermore, any individual that relates compensation and financial success solely to recruiting efforts rather than actual sales for ultimate use by customers is eventually destined not to be successful.
An AuLives IBO is an entrepreneur and like any other independent business person, his or her success or failure depends on his or her personal efforts. No direct sales company can legitimately guarantee its independent business partners/owners any particular income, profit or success. The Company provides an opportunity for IBOs and customers to enrich the quality of their lives by using our products and/or services. The Company also provides equal access to financial success for any IBO willing to work, cooperating with the Company in the promotion and sales of AuLives products and services.

2. Scope of Validity

On all agreements, products and services offered through AuLives the Terms and Conditions are exclusively applicable, unless expressly agreed otherwise in writing. In the event of invalidity of one or more provisions of the General Conditions, the remaining provisions shall remain in force. The term “writing” in this Agreement also includes communication by email and fax, provided the identity of the sender and the integrity of the email are sufficiently established.

3. The Company, Independent Business Owner and Back Office

1. AuLives is a Network Marketing company, a company that offers a variety of products and services, along with a business model/opportunity for an Independent Business Owner (IBO). The products and services offered are diversified and are focussed mainly on offering online accredited educational courses that can be purchased giving the individual first class education that can in course lead to a bachelor degree.
2. The Company supports the IBO with online material presented in a personal online back office for the IBO. Upon registering as an IBO, you are entitled to use a custom made back office for marketing and administrative purposes. The back office provides an overview of commissions, bonuses, personal information, organizational sales, career growth, statistics and figures, documentation and promotional material that can be purchased. The back offices will from time to time undergo update maintenance.
3. The IBOs success is solely dependent on the efforts and skillset of the IBO. Based on the results of the IBO, he/she will receive certain bonuses and commissions for their marketing and sales activities. The types, amounts and conditions of the commissions and bonuses are described in the AuLives Compensation Plan. The IBOs are permitted but in no way obligated to recruit other IBOs. The IBOs should however, have a strong sense and desire to support the newly sponsored IBOs. In the end, the success of IBOs depend on the success of the newly sponsored IBOs. Without proper guidance and the commitment to teach and nurture new IBOs, failure is almost guaranteed. Therefore, the Company strongly advises IBOs to always support their organization.

4. Intellectual Property Rights

Other than content you own, which you may have opted to include on this Website, under these Terms, AuLives and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved.

5. Restrictions

You are expressly and emphatically restricted from all of the following:

• publishing any Website material in any media;
• selling, sublicensing and/or otherwise commercializing any Website material;
• publicly performing and/or showing any Website material;
• using this Website in any way that is, or may be, damaging to this Website;
• using this Website in any way that impacts user access to this Website;
• using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
• engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
• using this Website to engage in any advertising or marketing;
• Any IBO who uses a domain name utilizing any of the AuLives trademarks without written approval by AuLives must be aware that their account will be frozen and that legal action may follow.

6. Advertising & Promotional terms

1. The name AuLives is protected by trademark. AuLives hereby grants each IBO a limited, nonexclusive license to use the trademark in conjunction with the performance of IBO duties and obligations under the IBO Agreement and the corresponding Regulations specified in this document. The AuLives trademark is and shall remain the exclusive property of AuLives. It is prohibited for the IBO to modify or create their own trademarks, websites or other IP rights that cover the Company’s logo, labels, titles, product or trade names and designs.
2. An IBO may develop their own marketing material, as long as they are not in violation of any conditions of the Regulations, or any legal regulations in force. Unless AuLives’ prior written approval is received, the use, production or sale of any sales aid or materials other than those provided by, or approved in writing by AuLives to other IBOs for use in promoting AuLives products/services is prohibited.
3. IBOs agree not to use any written, printed, recorded or any other material in advertising, promoting or describing the products/services of AuLives marketing program, or in any other manner, any material which has not been copyrighted and supplied by AuLives, unless such material has been submitted to AuLives and approved in writing by AuLives, before being distributed, published or displayed. IBOs agree to make no false or fraudulent representations about AuLives, the products/services the AuLives Compensation Plan or income potentials.
4. In addition, IBOs are allowed a limited license to download approved AuLives images from its website in conjunction with the performance of IBO duties and obligations under the IBO Agreement and corresponding AuLives Terms and Conditions. However, AuLives has certain images on its website that are prohibited from downloading. These images will be specifically marked as “copyrighted” and cannot be downloaded.
5. All AuLives materials, whether printed, electronically produced, generated on film, or produced by sound recording, are copyrighted and may not be reproduced, in full or partly, by an IBO or any other person, except if authorized by AuLives. Permission to reproduce any materials will only be considered in exceptional circumstances. IBOs are prohibited from making audio or video recordings of speeches, discussions or presentations made by any AuLives corporate officers, authorized agents, representatives or employees, unless specifically authorized in writing or publicly announced by an AuLives corporate officer. An IBO may not produce, sell or distribute literature, films, electronic or computer generated print media, or sound recordings that are deceptively similar in nature to those produced, published and provided by AuLives for its IBOs. Nor may an IBO purchase, sell or distribute noncompany materials, that imply or suggest that the materials originate from AuLives.
6. It is prohibited for the IBO to resell any products or services personally purchased for a lower price than its original purchase price.
7. It is prohibited to offer and sell AuLives services via (online) public or private markets (i.e. Ebay/Amazon or any other similar market), department stores or auctions.
8. IBOs are strictly forbidden to sell their marketing/promotional material to other IBOs or to send out spam messages, faxes or emails to others.
9. IBOs are allowed to purchase goods for their families and of course personal use or to promote their business activities. The IBOs should keep in mind not to outdo the standard necessities within a certain domestic household.
10. Any inquiries by the media must be referred immediately to AuLives. The purpose of this policy is to ensure an accurate and consistent public image. An AuLives IBO is prohibited to act as a spokesperson for AuLives or to make statements for the mass media on behalf of AuLives.
11. AuLives IBOs are prohibited from recording, filming, taping or otherwise capturing or broadcasting in any form whatsoever any Speaker or Celebrity presentations or appearances at an event unless specifically authorized in writing or publicly announced. IBOs are prohibited from altering, modifying and/or transferring press releases and/or celebrity pictures to benefit their personal advertising purposes. IBOs are prohibited from using, reusing, broadcasting, displaying, reproducing, distributing and reprinting, in any form and through any media, the image or likeness in a photograph, videotape, film, digital medium, illustration or art work, the name, voice and biographical information of any Speaker or Celebrity, in which it may be construed as a celebrity endorsed product advertisement, unless otherwise approved in writing by AuLives.
12. IBOs agree to make no false or fraudulent representations about the Company, the products, Compensation Plan or income potentials. It is prohibited to recruit new IBOs through the presentation of false highincome statements. The IBOs are encouraged and instructed by the Company to thoroughly explain how to achieve certain career positions within the company and thereby also clearly explain that the highest positions are only achievable through the utmost commitment, hard work and continuous effort of the IBO to reach the top.
13. Any IBO who uses a domain name utilizing any of the Company’s trademarks (i.e. “AuLives” etc.) without written approval of the Company must be aware that their account will be frozen. IBOs must continue to adhere to all other Regulations and the Advertising & Promotional Terms herein as well as stating on their website(s) they are an AuLives IBO. Testimonials, income claims, disparaging domain names, comments, remarks, etc. with regard to the products or services will not be allowed.
14. The IBOs may however support other IBOs in getting familiar with their back offices and accounts. The IBOs should always bear in mind not to violate any rules and regulations set by the Company and should definitely not harm the Company’s image or their fellow IBOs. This is also applicable for associated companies or third parties.
15. IBOs are obliged to present themselves as IBOs at all times. It is also prohibited for IBOs to provide false information on their career position within the Company. All personal website, business/visit cards, clothing, recognition pins, name tags, advertisements or any other promotional materials must include correct information. IBOs are independent individuals and should act and present themselves accordingly. It is prohibited for an IBO to use the name of the Company to apply for loans, setting up long or shortterm contracts or incurring expenses in the name of the Company.
16. The Company will notify its IBO via email or Social Media on events organized by the company. The times and location of the events may at the sole discretion of the Company be changed. It is also possible that the Company decides to postpone or even cancel an event if the Company deems it necessary.
17. IBOs are only allowed and encouraged to conduct their business activities in countries that you will find listed upon selecting your country of residence when registering your account.
18. We request all IBOs to inform the Company of any violation(s) of publications, promotional materials, regulations, policies, general conditions, ethical rules or any other provisions, that come to their attention. Please do so by using our ticketing system in your back office.

7. Registration

1. Any person that is at least 18 (eighteen) years of age and wishes to become an IBO of the Company can do so through a referral link of an existing IBO.
2. The Company reserves its right to reject an application at its discretion and without providing a reason.
3. Registration as an AuLives IBO is neither paid for nor does it require any purchase or order of any products or services with the exception of a required onetime administration fee of EUR 35 (thirtyfive), which is noncommissionable and charged at cost.
4. During the registration process, the IBO chooses a username and password which he/she can use to log in to the website after completing the registration. The person in question is solely responsible for choosing a secure password. The IBO must keep the username and password strictly confidential. The Company is not liable for the abuse of login data and should always assume that an IBO who logs on to the Website is actually that Partner.
5. All details/information etc. implemented and submitted through the account of the IBO is the exclusive responsibility and risk of the IBO. If the IBO knows or suspects that his/her credentials have come into unauthorized hands, he/she must change his/her password as soon as possible and/or inform the Company, so that appropriate action can be taken.
6. The Company does not exclude the possibility of certain partnerships and the registration of companies. The appropriate KYC details must be submitted accordingly.
7. In the event of a married couple, AuLives permits a married couple to conduct the AuLives business as two AuLives IBOs with two independent AuLives accounts or jointly as one AuLives IBO with one joint AuLives account. Each spouse is jointly responsible for performing the Agreement and for any violations of the Regulations. Furthermore, spouses are obliged to have the same sponsor or one spouse can sponsor the other. In the case of a divorce or separation between spouses who jointly run a AuLives business, AuLives requires a document signed by both spouses that clearly indicates who will continue running the business. If AuLives does not receive this document within 1 (one) month after the date of divorce, AuLives has the right to assume that the first spouse mentioned on the application form will be the future sole IBO that operates that particular account.
8. Changes in personal information must be kept uptodate by the IBO. In the profile section of the back office, an IBO may implement necessary changes. Some of the information can only be changed through a written request. Once the IT department has received the request, changes will be made if agreed upon. Please note that any changes made to names or addresses, will also affect your actual KYC status and you will be required to submit a new KYC with the actual new details.
9. An IBO cannot request a placement change after sending the application form in the final step of the registration process.
10. An IBO can and may request a change of sponsor. In this case his/her current position must be inactive for a period of 26 (twentysix) weeks. After this period he/she can make a new application with his/her desired sponsor.
11. An AuLives IBO has the status of an independent business owner. In no provision herein, or described in the Regulations, shall the IBO be deemed as an employee, agent or representative of the Company. The IBO, as an independent business owner, runs his/her business at their own risk under their own management, at their own determined time and place. The IBO supplies all of his/her own equipment and tools for operating their AuLives business, such as: telephones, professional services, office and transport. The IBO is fully responsible for any third party claims including but not limited to damages, liabilities, fines or material breaches in relation to the IBOs activity.
12. IBOs are permitted to have 1 (one) unique account within the network of the Company.

8. Revoking Agreement

1. Even though IBOs enter into a business agreement with the Company with a status of an entrepreneur/customer. Both parties have the right to revoke the Agreement at any time without giving any reason. In the above case, the onetime administration fee (EUR 35) will not be refunded.
2. The IBOs may cancel their Agreement by sending a ticket through their back office.
3. Any products/services provided physically or online that have been opened or logged in to, will not be refunded. Used services indicate that the IBO has accessed the services by electronic means.
4. An IBO may reapply to become an IBO of AuLives. In this case, the account of the IBO must have been inactive for a period of 26 (twentysix) weeks.

9. IBO Agreement

1. IBOs must be at least 18 (eighteen) years of age.
2. An IBO is an independent Business Owner and not an employee, legal partner, legal representative or franchisee of AuLives . An IBO understands and agrees that only he/she will be solely responsible for paying all expenses incurred by him/herself, including but not limited to travel, food, lodging, secretarial, office, telephone and other expenses. An IBO will not be treated as an employee of AuLives for any purpose. AuLives is not responsible for tax withholding, and reserves the right to refuse to withhold or deduct from the IBO bonuses and commissions for taxes of any kind, even if they are requested or agreed upon in order to comply with any governmental order. The IBO understands and accepts that it is their sole responsibility to pay all applicable federal and/or national and/or state taxes and/or license fees that may be applicable due to a result of their activities as an IBO.
3. If eligible, the IBO will be compensated for all purchases made through their organization. AuLives never compensates for the mere act of sponsoring. The emphasis in all presentations needs to be on consumers purchasing AuLives products/services. The entire success of the IBO is the sole responsibly of the IBO and it entirely depends on the efforts made by the IBO. Merely participating in AuLives does not bring the IBO any guarantees of compensation. Any earnings an IBO receives will always be directly related to the amount of products/services purchased in their organization.
4. The IBO must act ethically and responsibly always. Furthermore, the IBO will act with the utmost integrity and objectivity, striving at all times to enhance the reputation and performance of the Company.

10. Usage of Products and Services

1. When the application process to become an IBO has been realized and the Company has accepted the application, the IBO will be granted access to his/her personal back office. At this time, the IBO will have access to the online shop where he/she can make any purchases accordingly. By logging in to any products/services delivered online for the first time, the IBO understands that he/she has used the products/services they purchased.
2. The back office is a unique system created by the Company for its IBOs. The back office is a tool for the IBOs that should be used to excel their businesses, organizations and to be able to keep close track of all records, figures and administration. It is prohibited for the IBOs to alter or modify their back offices.
3. The IBO understands and accepts that the Company is not liable for: in the event of late, incorrect or faulty delivery or defects of or to the products delivered by the Company, the latter shall not be liable in any way for the resulting damage caused by this, except to the extent that intention or wilful negligence of the Company or of managerial subordinates of the Company is concerned.
4. The Company is never liable for any consequential damage on the part of the Customer, including but not limited to consequential and/or collateral damage such as lost profits or loss of interest.
5. The Company shall not be held liable if obligations arising from an agreement cannot be fulfilled due to force majeure.
6. AuLives encourages the IBO to inspect the delivered products/services and to report defects promptly.

11. NonCompete – Duty of Loyalty, Poaching, Agreements, Ownership and Enforcement

Duty of Loyalty

The IBO may not engage in any activities that directly or indirectly compete with the Company’s business. While performing his/her activities, the IBO may not disclose the Company’s confidential information. The IBO must keep the Company’s confidential information and trade secrets confidential. Furthermore, restrain from disclosing information to third parties.

Solicitation of Employee / Poaching

During the IBO Agreement the IBO may not solicit current IBOs of the Company, and in some cases, employees or former employees for the purpose of sponsoring into another company that competes directly with the Company’s business interest. It is prohibited for the IBO to poach other IBOs for the sale of goods/services for other companies.

Agreement with Competitors

The IBOs are permitted to sell goods or services for other companies only when these companies are not (in)direct competitors of the Company. In case an IBO is associated to several companies, the IBO must organize their business activities properly and not mix their activities with the activities conducted on behalf of AuLives. IBOs are therefore prohibited to present AuLives products, services or business opportunities in the same location as the other company or companies.

Enforcement

In the case that the Company has determined that an IBO has violated any of the above, the Company will provisionally freeze their accounts and in some cases take legal action to protect the other IBOs businesses along with the Company’s business interest.

12. Confidentiality

1. Downline reports, all other reports and genealogical information, including, but not limited to downline network information and commission statements, are proprietary and confidential to the Company. Every AuLives IBO that is provided with such information must treat it as confidential and take care to maintain its secrecy and refrain from making any use thereof for any purpose other than the management of his or her downline network.
2. As a result of becoming an IBO with AuLives, the IBO will have access to confidential information which they acknowledge being proprietary, highly sensitive and valuable to the Company’s business. It has been made available to the IBOs solely and exclusively for purposes of supporting their network. Furthermore, this has been made available for the prospecting and training of third parties who may desire to become IBOs.
3. Trade secrets or confidential information means information, including any formula, patents, compilation, program, device, method, technique or process, that: a) derives independent economic value, actual or potential, from not being generally known to other people who can obtain economic value from its disclosure or use; and b) is the subject of efforts that are reasonable under the circumstances to maintain its secrecy.
4. These obligations and responsibilities remain in force also after the termination of the Agreement with the Company.

13. Duration, Termination and ReApplication of the IBO Agreement

1. The IBO Agreement, the Terms and Conditions and the Compensation Plan, together form the entire agreement between an IBO and AuLives Limited. The duration of this agreement is indefinite and both parties may terminate the IBO Agreement with a written 14 (fourteen) days’ notice.
2. If the IBO chooses to resign by written notice, all parties listed on the IBO Agreement must sign the same notice. Once the IBO has voluntarily resigned, their AuLives account will be terminated and will no longer exist. All domains, which include the name of the Company or any other business name, product/service that is owned by the Company or its strategic business partners, may no longer be used by the IBO once the agreement is concluded. Furthermore, the IBO hereby agrees that he/she has no longer the right to receive commissions/bonuses that have been generated after the 14th (fourteenth) day of notice.
3. The IBO who resigns by written notice may reapply as an IBO under a sponsor of choice after a 26 (twentysix) weeks waiting period. If the IBO chooses to reapply, whether under their original sponsor or a new sponsor, they will be placed at the bottom of that sponsor’s downline organization.

14. Transfer of Ownership

1. An IBO is allowed to transfer their rights of ownership to an inheritor/beneficiary at any time. The IBO is obliged to receive a prior written consent of AuLives. The IBO is obliged to provide a signed agreement by both parties which clearly states that the IBO will transfer their rights and that the successor agrees and understand the terms and conditions set forth in this document.
   A transfer of ownership cannot be implemented at any time to any individual who already has an existing IBO account.
2. The individuals in question also fully understand that in the event of transferring rights of ownership, AuLives charges an administration fee to the amount of EUR 100 (one hundred), which must be paid either by the existing or new IBO. The transfer of ownership can only be concluded in case the IBO has not yet terminated his/her agreement with the Company and has not violated any of the Terms and Conditions.
3. If an IBO, a natural person not acting in exercise of his profession or business, for some unfortunate reason passes away, his/her account can passed to the inheritors of his/her estate. A copy of a death certificate, copy of last will and testament along with a written request signed by all inheritors designating “the individual” that accept the rights and obligations of the late IBO.
4. In case of a married couple, a legal entity or partnership registered under one IBO account, decide to end their cooperation internally, the Company must be notified of this decision. The account holders shall internally decide who will continue the business activities. In case of disputes, the IBOs in question can discuss the matters with AuLives corporate.

15. Violation of the Regulations

If the Company discovers any violation of the Terms and Conditions or any other agreement, the Company will directly start an investigation.

1. The first step is that the Company provides the IBO in violation a reasonable time to rectify the situation and breach of violation, this could be accompanied with a preliminary freezing of the account. The initial period the Company gives will be 14 (fourteen) days, but under certain circumstances, the Company reserves the right to grant a lesser or greater time period. When a position has been frozen, the IBO cannot access his/her ewallet. The individual will continue to receive commissions/bonuses on his/her account.
2. If the IBO rectifies the violation, the case will be closed. If the IBO continues the violation or does not reply within the time period given by the Company, the Company will (continue) freeze their account. The IBO is also liable for any damages/costs that are incurred by the Company through the breach of the accepted Terms and Conditions.
3. If the IBO cannot prove that the accusation(s) is/are not valid, his/her account will be closed, the account will be terminated and any funds the IBO is entitled to, will be transferred to their bank account on record. If the IBO has proven that the accusation was incorrect, then the case will be closed. If the account was frozen during the investigation period, the account will be unfrozen immediately.

16. Protection of Downline Organization

1. In line with AuLives’ Corporate and Social Responsibility, the Company has initiated a specific “Code of Ethics” to create an environment with the highest set of ethics and morals between all IBOs and between IBOs and the Company, and even more so, upon presenting any aspect of the business opportunity, products and services.
2. The IBOs of AuLives are strictly instructed not to raid or consciously target any individuals in their downor crossline organizations. Actions of this type will be considered as an improper business practice and will be acted upon with instant freezing of the offender’s account.
3. It is also strictly prohibited to provide false and misrepresenting information with the mere purpose of increasing your network or your business volume. As an IBO within AuLives, you must bear the responsibility of treating not only your downline organization with utmost respect, but also every IBO worldwide. This means providing support and information to all whenever possible in an upright and honest manner.

17. Crossline Sponsoring

1. Within the organization of AuLives, it is strictly prohibited to crossline sponsor or to attempt crossline sponsor. Crossline sponsoring means an existing IBO soliciting another existing IBO to join his/her network. This is an issue of questionable integrity and unethical behaviour as well as a direct violation of the Terms and Conditions. Such action will lead to a preliminary freezing of the offender’s account and in some cases, also the individual who has allowed himself to be responsored.
2. IBOs agree and accept that crossline sponsoring or recruiting constitute an irrational and unjustified intrusion with the pledged and contractual relationship between the Company and its IBOs. IBOs further agree and accept that any violation of this decree will impose direct and irreparable damage for the Company.
3. Not abiding these rules and regulations can cause to the termination of the IBO Agreement. Using a different name, the names of friends, relatives, partners or any third party in order to avoid this provision is strictly forbidden and will lead to initial freezing of your account.

18. Commission and Bonus Manipulation

The manipulation of commissions and bonuses is strictly forbidden. Any attempt to abuse the bonus system or obtain bonuses and commission by manipulation of the rules will result in the removal of all bonuses and freezing of the IBO account. Bonus abuse includes, but is not limited to, altering account details to be eligible for bonus structures, manufacture false claims about performances or results. Using a different name, the names of friends, relatives, partners or any third party in order to avoid this provision is strictly forbidden.

19. Payment Options

The following payment options are accepted by AuLives for the purchase of products and services:

• Bank Transfer
• Ewallet payment

20. Price, Product and Service Adjustments

AuLives reserves the right to increase or otherwise decrease the prices for products and services offered in the AuLives online shop or website. The company reserves the right to change suppliers of products and services. The Company also reserves the right to implement changes in commissions and bonuses in line with the AuLives Compensation Plan. Before any of the price, commission and /or bonus changes come into effect, the IBOs will be given prior notice through the AuLives website, newsletter or per individual email.

21. Limitations on Damages

To the extent permitted by law, the Company and its affiliates, officers, directors and employees shall not be liable for, and IBOs hereby release and waive the foregoing from, any claim for loss of profit, incidental, special, consequential or exemplary damages which may arise out of any claim whatsoever relating to the Company’s performance, nonperformance, act or commission with respect to the business relationship or other matters between any IBO and the Company, whether sounding in contract, tort or strict liability.

Furthermore, it is agreed that any damages to an IBO shall not exceed and is hereby expressly limited to the amount of any purchased (unsold) gift codes that have not been redeemed, this includes any unused products or services owned by the IBO along with any commissions not yet withdrawn from the IBOs’ ewallet.

22. Payment Terms

1. AuLives will invoice the purchaser for the products/services on the day ordered. Remittance of invoices from seller to purchaser shall occur instantly upon ordering. Payment of each invoiced amount is due instantly upon receipt of invoice. The purchaser is entitled to use one of the payment options as specified on the website of AuLives in the purchase section.
2. The delivery terms are only provided by way of information and do not bind the seller. Delay in delivery does not entitle the purchaser to make any claims for compensation or dissolution of the purchase agreement.
3. If we are unable to execute the purchase agreement as a result of force majeure, strike, lockout and suchlike, we reserve the right to terminate the agreement without any compensation being required.
4. In case of nonpayment we reserve the right to stop further deliveries, performances and services. In case of nonpayment we reserve the right to cancel the agreement by implementation of law and without prior notice. Any purchases requiring shipping are shipped at the risk of the purchaser. Transport costs are, unless otherwise specified, at the expense of the purchaser.
5. Any objection against the invoice must be made in writing within 24 (twentyfour) hours after issuing of invoice. The purchaser is requested to state the date and number of the invoice.

23. Compensation

1. The AuLives Compensation Plan provides commissions/bonuses paid for performances and upon achieving the required conditions for such commission and bonuses. The commissions and bonuses are under the rules defined in the Compensation Plan and are transferred to the ewallet of the IBOs on a weekly basis.
2. If the IBO has questions about or believes any errors have been made regarding bonuses, downline activity reports, charges, or changes, the IBO must notify AuLives within 7 (seven) days of the date of the purported error or incident in question. AuLives is not responsible for any errors, omissions or issues not reported within 7 (seven) days.
3. The minimum amount of withdrawing Commissions is: EUR 150 (one hundred fifty). An administration fee of EUR 15 (fifteen) per withdraw will be charged to your ewallet. Payment service providers or banks might charge a fee which the IBO has to pay in order to complete the transaction(s).
4. AuLives advises its IBOs to read the Terms and Conditions of third parties, in this case payment service providers. Payments to an bank account which has a different account holder name than indicated in the approved KYC, will not be processed.
5. An IBO is exclusively responsible for VAT registration and for fulfilling duties related to financial statements, in no event is AuLives liable for such duties. Moreover, all IBOs are solely responsible for the payment of income tax, social security and any other related taxes; AuLives is not liable for such payments under any circumstances.
6. The Company requests an approved KYC before the IBO can implement any withdraws from their ewallet. This is also the case if the IBO wishes to implement a crossborder IBO ewallet to IBO ewallet transfer. Please review the KYC section in your back office.

24. Incorporation of the Compensation Plan

1. The AuLives Compensation Plan is a unique plan, which contains a set of specific rules, regulations, terms and policies. The IBOs hereby accept and understand that the conditions, regulations and rewards described in the Compensation Plan are an integral part of the Terms and Conditions.
2. The Company is fully entitled to modify the Compensation Plan from time to time. These changes may occur due to market developments or changes in law and regulations. The Company shall always keep the IBOs best interest at heart. An IBO has the right to object to the changes and can nullify his/her agreement with the Company. The IBO also understands that not objecting within 10 (ten) working days after the changes are enforced, will automatically mean that he/she agrees to the amendments.
3. Once an individual has submitted his/her application to become an IBO, he/she automatically accepts and agrees that the Compensation plan and its rules and conditions are a vital element of the Terms and Conditions.

25. Withdrawals, Return and Reimbursements

1. Any IBO/Customer may withdraw their purchase within 14 (fourteen) calendar days of receiving and paying the appropriate invoice. The Company will request the IBO/Customer to provide a reason for cancellation in order to improve the Company’s overall performance. An IBO/Customer is entitled to a full refund of the price paid in accordance with the clause in section 8 above. For the avoidance of doubt, the cancellation period will expire 14 (fourteen) days from the date the invoice. Please note that the onetime administration fee will not be refunded.
2. Once an IBO/Customer decides to withdraw their purchase within the appropriate period given, the IBOs unique account will be delete from the system.
3. To cancel an order, you must inform us through our ticketing system in your back office.
4. The Company will process the reimbursement promptly once it has been determined that the IBO/Customer in question meets the reimbursement requirements. When this has been determined, the Company will reimburse the IBO within 10 (ten) working days.

26. Data Protection Policy

Privacy and data protection are important for AuLives and all legal entities involved. Protecting information, which is stored on AuLives systems or provided to us and relating to individuals is key. We collect “Personal Data”. This means any information relating to an identified natural person, or identifiable natural person on the basis of the data provided to us or stored and processed by us, or for us. This Data Protection Policy informs how we ensure privacy and the confidentiality of Personal Data. We undertake all legally required measures to be compliant with applicable privacy laws in the jurisdictions we are active. AuLives is committed to maximizing your experience on its website and its systems in accordance with the General Data Protection Regulation (GDPR). This policy describes the information we gather, how we may use those Personal Data, the circumstances under which we may disclose such information to third parties and what we undertake to be compliant with applicable privacy laws in the jurisdictions we are active.Collecting of Personal Data

When you access or use the AuLives website or communicate with us, we may collect some information, including: your email address, virtual currency addresses, mobile phone number, alias, password, and any other information you choose to provide. In addition we may also log information, including use of the services, the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to us and features of your mobile device and network used to access us online.
We may also obtain information from other sources and combine that with information we collect through our services. We may use thirdparty services cobranded as AuLives. We will personalize your online experience with us by applying “cookies”, small text files stored on your computer to make the site more useful by providing us. Any Personal Data collected through cookies will be treated in accordance with this Data Protection Policy. If you have set your browser to warn you before accepting cookies, you should receive a warning message with each cookie. You may refuse cookie by turning them off in your browser, however, you should be aware that our site, like most other popular sites, may work less well when cookies are disabled.

Legal Grounds

AuLives only collects data when there are legal grounds to do so. These legal grounds consist of:

• The performance of a contractual agreement
• In case there is a legitimate interest: for example, when the processing enables us to enhance, modify, personalise, or otherwise improve our services to the benefit of the websites users or to enhance the security and protection of our services and for marketing purposes.
• Based upon your consent: for example, when you contact us through our websites chat function or when subscribed to our newsletters

• Determine your preferences;
• Improve on products and services;
• Manage and develop our business and operations;
• Be compliant with relevant laws, rules and regulations.

• The right of inspection. This means that you can request access to the Personal Data we have collected from you. We will send you your data in a.csvfile.
• The right to have your data rectified if it is incorrect.
• The right to have your data deleted.
• The right to object to (future) processing of your data or to limit it provided there is no legal bases that prevents this.
• The right to revoke any processing that you have consented to. For example: if you do not want to receive our newsletters anymore.
• The right of data portability. This means that you can request us to hand you over the (digital) information we have collected from you (with your consent) so you can hand this over to another data controller.

27. Use of Photographic and Audiovisual Material

At AuLives, we strongly believe and recognise that photographs, audio recordings and video footage are useful tools that can be used routinely in many ways which are advantageous to provide extended learning opportunities for our IBOs and to promote the profile of the Company. It is important to ensure the appropriate use of such material and if/when producing one’s own material in any media, consent to do so has to be granted by the Company.

The IBO hereby agrees and accepts that the Company may collect and use his/her personal photographic and/or audiovisual material. The Company can use pictures, videos, voice recordings, statements or any other form of material derived from the IBOs.

28. Severability

Should any part or provision of the Terms and Conditions be held unenforceable or in conflict with the applicable law of any jurisdiction, the validity of the remaining parts or provisions shall not be affected thereby. The void, ineffective or unenforceable provision shall be replaced by an appropriate provision, which most closely approximates to the sense and purpose of this agreement and which the parties to the agreement would have wished to have taken into account the invalidity, ineffectiveness or unenforceability.

29. Final Provisions

1. Within the limits of reasonableness the Company reserves the right to modify and/or supplement the Agreement and its Terms and Conditions and arrangements made hereunder between the parties, if in the Company's judgement circumstances warrant such modification or supplementation. In this case the IBO will be given prior notice through the AuLives website, newsletter or per individual email.
2. The modifications and amendments shall be deemed to be accepted if the IBO does not object in writing within 10 (ten) working days after the announcement of the amendments. An IBO has the right to object to the changes and can nullify his/her agreement with the Company. The IBO also understands that not objecting within 10 (ten) working days after the changes are enforced, will automatically mean that he/she agrees to the amendments.
3. If one provision of the contract hereto should be inoperative, this shall not affect the operability of the rest of the contract hereto.
4. The Parties undertake to replace the invalid stipulation with another, which is as close as possible in its economic effects to the stipulation to be replaced.
5. This Agreement constitutes the entire agreement between the parties and supersedes any prior proposals, negotiations, understandings, agreements or representations to the extent they relate in any way to the subject matter hereof.